Support is a big issue for me – how does mycloud provide support?

Support is a big issue for me – how does mycloud provide support?

We built multi-award winning mycloud hotel software to meet the highest reliability standards and ease of use. But we know that if something doesn´t work the way you expect, there is only one aspect that really counts: fast and competent problem resolution. So, if you or your staff face difficulties using mycloud software, a competent support engineer is ready to help – 24 hours a day / 7 days a week. Our support personnel can even share your screen remotely to help pinpoint the problem and solution.


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