What to Expect Now - Get Started

What to Expect Now - Get Started

Initial Set up 

Your account manager will reach out to the property's official SINGLE POINT of CONTACT by email/phone within next working hour of receiving the Sign up payment along with this setup confirmation.

PMS

Welcome to mycloud commitment - Within FOUR working hours after receiving the fully filled up Parameter Setup Form, your account manager will hand over the account to you with all basic property setups completed. Once it is delivered the hotel can start getting familiar with the interface and spend time to get trained.

NOTE for system migration, we will share our import file with you in which you will furnish details in required format. Once we received the duly filled in data as per the format shared, we will validate the information provided. After validating the data your account manager will communicate the required working days to put all the reservations within our system. if any discrepancy found your account manager will highlight the same to you.

Your account manager will also check with you on availability and schedule a training time, you will be sent a online link for face to face training. To attend this training you will need a computer having working speakers and mic, connected to Internet (minimum speed 1Mbps).

Channel Manager Setup

If the room categories and meal plans communicated above are consistent with those opened on all OTAs then the official commitment can be within 7 working days of receiving the WORKING LOGINS of all OTAs. Please rationale for extra 7 days of delays for certain channels.

Your account manager will send you a “ Parameter Excel sheet” to get logins and also few critical details as required by OTA’s Booking.com and few other extranets generate SMS logins which require coordination with the property owner who controls the registered mobile number etc. These channels cannot be synced till all other OTAs are synced because once it migrates to XML then all rates and inventories become zero hence immediate syncing is required.

Please ensure there are no inconsistencies across all OTAs in terms of categories and meal plans. Having less number of categories on some OTAs is still less risky but what is riskier is if they have an extra unmapped category on some OTA which is not informed to your account manager of information not provided in mycloud setup. In such cases, our setup team has to identify such issues and request the property to remove such inconsistencies. Since in such cases our setup team is entirely dependent on the property, therefore final handover depends on confirmation that OTA issues have been corrected. 

Web Booking Engine (without activated Payment Gateway) 

While the actual activation time is almost instant, the setup team needs photos, room description, and rates to ensure that the room categories and rates on the website are consistent with the PMS. Once all the required information is received, setup team will release the Web booking Engine link which needs to be activated on your website by the agency managing your website or alternatively by us if you have provided us with FTP access. Typically a Web booking engine can be activated at same time when the system is handed over, provided all necessary information is provided. 

Web Booking Engine (with activated Payment Gateway) 

If the hotel chooses one of the Pre -Approved Payment gateways provided by mycloud, hotel can go live within 3-4 days. Hotel will be allocated a Payment gateway ID and bank takes about 1-2 days to issue same. In case hotel wants to connect a payment gateway which is not part of mycloud approved Payment gateways, we are completely dependent on official bank verification process for activating the Payment Gateway. This adds up to approx 10-15 working days after all the docs are provided by the property. This is an official timeline and requires bank approvals and nothing can be done about this:

POS

Your account manager will initally setup few itms and masters in POS and thereafter train one of your appointed team members to enter rest of the POS data. Once the hotel confirms the data/ masters are completed, your account manager will verify and take the POS live within next one working hour.

SAMPLE TIMELINES if the hotel has provided all necessary information without delays

 (Based on working hours)

1. First Working Day       :  Sign up and payment received.

2. Hour Zero                   :  You will receive parameter setup form link on confirmation.

3. Hour Four                   :  After submission of parameter setup form, ONLY PMS account access with all basic setup provided.

4. Hour Four                   :  Hotel can start operations by using our video tutorials and quick start guides.

Product Timelines

                 Product Training : 1 working day, after your account manager confirms availability.
     Web Booking Engine     : 2 working hours after receiving photographs and description of , hotel, each room type and website rates
      Channel Manager          : 7  working days if all information on OTA is same as provided during setup, in case of discrepancy and certain channels ( your account manager will specify) 15 working days.

 POS                                : 1 working hour after receiving confirmation that masters have been completed by the hotel.

Social Media Listening   : 4 working days from the date of receiving login for TripAdvisor and other supported OTA’s.

Email Campaigns           : 2 working days after receiving the mail chimp login.

Software Interfaces        : 1 working day depending on availability of credentials.

Hardware Interfaces       : 7 working days depending on hardware and on site hotel system/IT expert availability.

You will be charged $100 as one time sign up fee.

By signing below you agree to subscribe to mycloud Property Management System and other above selected modules and services. Your billing will start from the day your property goes live and subscription value will be based on modules and services selected.

Please ensure all information entered is correct, some of the masters cannot be changed once created.

You acknowledge that:

1. You are authorized to use the Software and the Website and to access the information that you access using the Software and the Website (your own data only).

2. If you are using the Software and accessing the Website on behalf of or for the benefit of an organization (whether a body corporate or not) then PFIPL will assume that you have the right to do so and that organization will be liable for your actions or omissions (including any breach of these Terms).

3. The provision of, access to, and use of, the Software is on an "as is, where is" basis and at your own risk.

4. PFIPL does not warrant that the use of the Software will be uninterrupted or error-free. Among other things, the operation and availability of the systems used for accessing the Software, including public telephone services, computer networks, and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Software. PFIPL is not in any way responsible for any such interference or prevention of your access or use of the Software.

5. It is your sole responsibility to determine that the Software meets the needs of your business. No warranties: PFIPL gives no warranty about the Software. Without limiting the foregoing, PFIPL does not warrant that the Software will meet your requirements or that it will be suitable for your purposes. You are requested to try out the solution offered on free trial and satisfy your queries and operational demands. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and noninfringement

Please read the below policies carefully. mycloud is a cloud-based hotel system and is offered 'As is Where is" basis. 

I understand and agree to all the terms and conditions as mentioned in my subscription, and I certify that all the information entered above is correct and as per the hotel data and formats. 

Signature

Please enter your name 

Current Date

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