FAQs
Support is a big issue for me – how does mycloud provide support?
We built multi-award winning mycloud hotel software to meet the highest reliability standards and ease of use. But we know that if something doesn´t work the way you expect, there is only one aspect that really counts: fast and competent problem ...
If I do not like mycloud – how long do I have to stay with you?
Price is an important aspect – but equally important (and often forgotten) is the cancellation policy. Most vendors make you pay a hefty up-front fee and then lock you into multi-year support or upgrade package. Such contracts benefit the vendor, but ...
How can I start using mycloud PMS?
You can start by taking a 30-day free trial we offer. Professional services such as training, initial setup help, configuration, data migration – if required – are charged at an hourly or project rate. Apart from this, there are no hidden charges. ...
What reports do you offer in mycloud PMS? Can I export the reports in an excel file or pdf file?
mycloud PMS offers over 350 reports, which include standard hospitality reports and customized reports, and many graphs. Yes, you can also export the reports in Excel and PDF.
Does the mycloud POS support touchscreen?
The POS system in mycloud hotel software can be either used from desktop or touchscreen and can easily let you manage your restaurants, bars, gift-shops, Spa, and more.
Does mycloud PMS offer payment gateway integration?
Yes, we provide payment gateway integration with various online credit card processors like PayPal, HDFC, WorldPay, SagePay, Telr, Globalpay, Ingenico, Paytm, Airpay, Atom, AuthorizeNet, and many more.
Do you offer an interface for a hotel channel manager?
Yes, mycloud PMS has an interface with vertical booking, SiteMinder, Maximojo, STAAH, Airbnb, and many more.
Can I integrate all hotel modules with mycloud and can bring my hotel on the cloud completely?
Yes, mycloud is the only & complete cloud hotel solution. It is an integrated solution with cloud modules such as property management software, point of sale, channel manager, banquets, inventory, F&B costing, back office, central reservation system, ...
How can mycloud hotel software help me to automate complete hotel operations?
mycloud is all-in-one, simple and most powerful cloud-based hotel software that can be used by each department of the hotel to manage its operations and automate processes, the system is integrated with other valued systems offering over, 175+ ...
What preventive measures have we been taking against cyber-crime?
We provide the IP address-based access to our registered users. Moreover, firewalls, anti-spam, and anti-virus tools have been configured to catch and get alert of any intrusion. We have tested our software against OWASP top 10 vulnerability ...
What do we do to ensure the security of data of our hotel clients?
Our system follows GDPR and PCI-compliance ready security and has in-built user management security. Moreover, access to the hosted server is limited and password policy to access the server is maintained. We back up the data in real-time on S3. The ...
What is cloud solution? and how is it better than the on-premises solution?
The name comes from the common use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing is a style of computing, where IT-related capabilities are provided ‘as a service,’ allowing ...
Common Questions
What is Cloud Solution? And how is it better than the on-premises solution? The name comes from the common use of a cloud-shaped symbol as an abstraction for the complex infrastructure it contains in system diagrams. Cloud computing is a style of ...