This document describes the TripAdvisor work flow with mycloud. 

TripAdvisor is a free marketing tool that makes it easy for hotels to invite recent visitors to write a review on TripAdvisor. TripAdvisor enables hotel technology providers to provide automated Review Express services to opted-in hotel partners — creating requests on their behalf to send emails to recent guests encouraging a review of their experiences. This is done by using TripAdvisor API to provide guest check out data for hotels who have opted into using the TripAdvisor system.

This document is divided into the following sections : 

1. How to configure TripAdvisor with mycloud?
2. How to send email requests to TripAdvisor?
3. How to download feedbacks from TripAdvisor?
4. How to display downloaded feedbacks on mycloud?
5. Database Details
 6. Program Details 

How to configure TripAdvisor with mycloud: 

Step 1: Get the interface configurations from TripAdvisor and update on mycloud System Administrator => Interfaces Configuration => TripAdvisor.
a) Service URL: This is the URL which is being used for sending guest feedback email requests to the TripAdvisor (marked as #2 in image 1.01).
b) Service API key: This key is used to connect to TripAdvisor all web service (marked as #3 in image 1.01).
c) Feedback server URL: This URL is used for downloading feedback given by guest to TripAdvisor (marked as #4 in image 1.01).
d) Feedback server user id: User id to login for downloading guest feedback from feedback server URL (marked as #5 in image 1.01).
e) Feedback server password: Password to login for downloading guest feedback from feedback server URL (marked as #6 in image 1.01).
f) Generate request/response log: To get request/response log which are communicated between mycloud and TripAdvisor (marked as #7 in image 1.01). 

Note: If your property is not opted-in on TripAdvisor website then you will get an error message like

“Cannot activate TripAdvisor interface for this property because this property is not 'Opted-In' on TripAdvisor website”. To rectify this, you need to communicate with TripAdvisor team to opt in your property on their website. It will be a manual process. 

Step 2: Activate the interface by checking the option #1. 

How to send email requests to TripAdvisor: 

Go to mycloudPMS => Manager Functions => Guest feedback 

There are three buttons provided on screen having different functionality such as: 

1. Send email request to TripAdvisor
2. Get status of email requests
 3. Check request details sent to TripAdvisor

TripAdvisor Email Options in mycloud

a. Send email request to TripAdvisor: 

There is option on individual screen to allow a guest to provide feedback to TripAdvisor about hotel.

While new reservation, if this option is checked for a guest then system will mark guest as an applicable guest to send its email id to TripAdvisor. System will send only the email id of today's checked-out guests to TripAdvisor and TripAdvisor will send the feedback request emails to respected guests on behalf of hotel. This complete operation can be done by clicking on “Send email request to TripAdvisor” button. 

It’s cleared that we are sending only guest’s email ids to TripAdvisor and then TripAdvisor further sending emails to guest for feedback on behalf of hotel. 

b. Get status of email requests: 

This button will get the status of sent email requests to TripAdvisor. The status will indicate whether the feedback request email has been sent to guest by TripAdvisor or its still pending on TripAdvisor end. The pending request will have status as queued and it will change to status as sent when email will send to guest by TripAdvisor. 

c. Check request details sent to TripAdvisor: 

This button will open a pop up having all sent requests with complete detail. You can check sent request status and its corresponding guest name and email id etc. This option will provide short summary of sent requests. The status shown on this screen is updated status provided by TripAdvisor for a sent email request from mycloud.