Manuals
mycloud PMS - Comprehensive Guide of Features
INTRODUCTION mycloud has been developed by Prologic First. It is a comprehensive cloud based online hotel property management software which is reliable and secure to manage a hotel’s operations, like reservations, check-in, check-out, guest history, ...
Check-in/Check-out and Taking Payments/Charging for Extra Services
Reservation Diary The reservation tape chart or diary can be found in the Front desk option of the menu and then selecting ‘Front Desk’ from the drop-down menu again. This chart shows all booking and availability in a colour coded fashion so at a ...
Rate Management
Creating New Agents To create new agents, you need to click on manager function and select booked thru. Once here select New and add on the name like ID (not more that 4 characters) Main head is always OT and address and then save. Note upon creating ...
Miscellaneous Admin Things
Changing Pictures for Web Booking Engine on Your Website for Rooms Please note that do not change any other thing except these in these configurations that are listed below as it may affect your system and we may not be able to retrieve the ...
Night Audit End of Day
Night Audit Process Before starting to do the end of the day make sure all reservations are checked in and all reservations are checked out. You should also check if any bookings are on hold and if yes you should release/confirm them. If you miss any ...
Reports
Reports To see reports you can go to reports and search any reports quickly. Settlement Report An Example for the settlement report, you can select the transaction and search it will show your transaction register. Note that archive means reports ...
Reservations
Checking Availability To make a reservation first you need to check the availability and rates. You could do so by looking at the availability/rate chart. You can find an upward-facing arrow at the bottom right of your screen at all times. When you ...
Logging in and Navigating Around the System
Logging onto mycloud To log in and start using the PMS you would have to visit https://www.mycloudhospitality.com website and choose the log in option on right corner of the screen. You will then select live log in from the drop down menu. Upon ...
PMS Service Levels
The below SLA is applicable to all tickets, faults and calls that are initiated for support. Category Maximum Response Time “A” Resolution Target “B” Priority 1 incident (where the Services are not available) 5 Minutes (use of Hotline allowed) 15 ...
How to Create Revenue Head
Revenue head as the name suggests it’s the charge code wherein revenues are being generated. To create the additional revenue heads, please follow below steps. Step 1 mycloud System Admin>>Parameter Setup>>Revenue Charge Setup Image 1 Step 2 Click on ...
How to Use Availability Management
Step 1 Please use below steps for the Availability Management. Go to Manager Function>>Click on Availability Management (Image1) Image 1 Step2 The following screen is displayed (Image 2). 1. Select the room type from the drop down list. 2. To put ...
How to Do Group Management
This segment will help us to manage the group reservation in detail further to the reservation. If we click on the group in the home screen, it will redirect us to Group Module, wherein we can create the reservation or open the existing one to do ...
How to Show Check out
To do a check out process, we have to go to the Cashiering screen Please follow the below step to check out a guest. Go to Front Desk >> Right-click the in-house reservation on tape chart >> Click on Folio Account >> Enter the password A screen ...
How to Show Check-in
To show a check-in please follow below steps Go to front desk >> Right click on a reservation in tape chart>>click on Check-in. (Image 16) Image 16
How to Do Room Transfer
Room Transfer : Please follow the below step to transfer the room Front desk Tape chart >> Right-click on the reservation >> Click on Room transfer A new screen will pop up wherein we need to choose among Move, Paid Upgrade, Free Upgrade (Image 14, ...
How to Take Deposits
Step 1 Right Click on reservation in Tape Chart >> Edit Reservation >> Click on Folio Account >> Click on payment >> Show the payment (Images 10,11,12) Once done, this will be shown in the reservation screen (Image 13). Please note that the ...
How to Create Reservations
Let’s begin with Login to mycloud To login to the mycloud , please visit www.mycloudhospitality.com and go to the Login tab from the menu section Choose Global login/UK login based on the country and enter the username and password already ...
Rate Management - Define Rates Based on Season OR Daily Basis
mycloud PMS offers the easiest ways to manage the rate for your hotel. It lets you define the rates by season or by daily rate management. Primarily the Rate Management can be divided into two ways: - a) Based on Seasons b) Based on Daily rates (BAR- ...
mycloud Hospitality Night Audit Step By Step Guide
To Perform Night audit, select Night audit Button which is in the extreme right hand side corner in home screen. mycloud PMS Night audit is automated 13 step process and you have click continue to perform that setup of operations. Please find the ...
How to mycloud PMS
User creation 1. How to Create a user Goto mycloud system admin -> System configuration -> User Setup -> New -> Enter the required details, the ones marked with * are mandatory. 2. How to add/edit the details of an existing user Goto mycloud system ...
How to Update Rates in mycloud
Define rates in mycloud Log in: To login in mycloud PMS >> Enter your email address, password and image verification. (Refer figure 1) Figure 1 Login Window After Login is complete you will be taken to a main screen with 3 boxes (maybe less ...